Refunds & Returns

At JEWELIZAR.com, we are committed to ensuring your satisfaction with every purchase. Please carefully review our returns and refund policy below to understand your rights and our processes for handling returns and refunds.

1. Personalized Items Due to the custom nature of personalized items, we are unable to accept returns or issue refunds for these products. Personalized items are crafted specifically to your specifications, making them unique and non-resalable. We encourage customers to double-check all details, including spelling, design, and measurements, before placing an order for personalized products.

2. Eligibility for Returns For all other products, we gladly accept returns provided the following conditions are met:

• The return is initiated within 30 days of the original delivery date.

• The item is unused, unworn, and in its original condition.

• The item is returned with all original packaging, tags, and accompanying materials (e.g., certificates of authenticity, manuals, etc.).

3. Non-Returnable Items In addition to personalized items, the following products are not eligible for returns:

• Items marked as “Final Sale.”

• Items that show signs of use, wear, or damage.

• Items missing original packaging or components.

4. Refund Process

• Refunds will be issued to the original payment method used during purchase.

• The refund amount will exclude any shipping charges incurred during the initial delivery.

• Once we receive and inspect the returned item, we will process your refund within 7-10 business days. You will receive an email confirmation once the refund is completed.

5. How to Initiate a Return To start a return, please follow these steps:

1. Contact our customer service team at [customer support email] with your order number and reason for return.

2. Our team will provide you with a Return Authorization Number (RAN) and return instructions.

3. Package the item securely, including all required materials, and clearly write the RAN on the outside of the package.

4. Ship the item using a trackable shipping service to the return address provided by our team.

6. Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product).

• We recommend using a trackable shipping method to ensure the safe delivery of your return.

• JEWELIZAR.com is not responsible for items lost or damaged during return transit.

7. Exchanges We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return for the original purchase and place a new order for the desired product.

8. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at [customer support email] with your order details and photographs of the issue. We will arrange for a replacement or refund as appropriate, at no additional cost to you.

9. International Returns For orders shipped outside of Great Britain, international return shipping costs, customs fees, and duties are the responsibility of the customer. Refunds will be issued in the original payment currency, and currency conversion fees may apply.

10. Contact Us If you have any questions or concerns about our Returns and Refund Policy, please contact us by visiting: https://jewelizar.com/contact-us

We appreciate your understanding and thank you for choosing JEWELIZAR.com for your jewelry needs!